Mr. Hiroki Shigenobu with the Customer Care Department was Interviewed for the July Issue of Call Center Japan, a Monthly Journal

[Notice] Effective October 1, 2023, LINE Fukuoka has changed its company name to LY Communications. Articles published on or before September 30, 2023 were written with our former company name.

Due to the COVID-19 pandemic, call centers are increasingly closing or downsizing call-in desks and shifting to email-based support. In some cases, these centers have been unable to cope with the increasing number of emails due to a lack of operational know-how for email support, causing support quality issues.

In response to such industry issues, Customer Care Department Head Hiroki Shigenobu was interviewed by the monthly journal Call Center Japan about the operational knowledge of centers that specialize in email-based support.

The article covers the Customer Care Department’s operational know-how in helping users to solve problems themselves, and the AI-based inquiry prediction system that we’ve previously written about on this blog.

Don’t miss this article!

▼<See here for details about the July issue of Call Center Japan. (Sorry, only available in Japanese.)>

▼To find out more about the Customer Care Department’s AI-based prediction systems and labor hour management tool, see here.

▼Other posts about Customer Care Department Head Hiroki Shigenobu:

https://linefukuoka.blog.jp/archives/81720958_people_plan_and_op_interview.html

▼For media and other inquiries, contact us here.