LINE Fukuoka was established in November 2013 as LINE's second domestic base, and our offices are directly connected to Hakata Station. The company serves all of the functions related to the services we offer, including operations, development, and corporate activities. It is also a highly diverse company with talent from all over Japan and the world: 54% of our employees relocated from other parts of Japan, and 10% of our employees are from overseas.
LINE Fukuoka is currently recruiting for operation staff in a variety of fields, such as testing, sales and reviews, and customer care. You can find recruitment information here. (This page is only available in Japanese.)
This post contains a summary of the working styles for each position. We spoke with staff currently working in the open positions to ask them about their work, routines, what kind of experience can be gained, and what kind of career paths are available.
LINE Fukuoka Working Environment
1 Working Style - Testing positions
2 Working Style - Corporate Review positions
3 Working Style - Operation positions
4 Working Style - Customer Care positions
LINE Fukuoka Working Environment
Comfortable office environment 🏢
LINE Fukuoka has separate working and refresh areas, as well as an in-house cafe.
LINE Fukuoka offers an environment where it's easy to focus and switch between on and off-mode at work.
▼ See our office here
Opportunities that support your growth ⤴️
We offer each employee that joins LINE Fukuoka ample opportunities for growth immediately after they enter, including business basics and on-the-job training, management fundamentals training, compliance training, and language study.
LINE Fukuoka also recognizes new value created in work through regular events such as the LFK Value Award ceremony.
Rich employee benefits package🎁
LINE Fukuoka's benefits system offers employees a variety of perks such as regular health exams, refreshment leave, payment for congratulatory events, and more. Employees are also given LINE STORE credit to use on company services.
Regardless of their gender, our employees have a high rate of taking paid leave and childcare leave, and every employee can maintain a healthy work-life balance.
1. Working Style - Testing positions
We spoke with...📣
Testing work 🔎
We perform tests on new LINE services and features before they're released on smartphones or PCs to check if there are any bugs.
Of course we test the features, but we also imagine how and in what scenario they would be used in and check for things like how they feel to use, and if they are readable. Our mission is to test procedures and user actions that developers probably haven't anticipated, and find all of the bugs and issues with an app before it's released.
Testing members may be assigned to a variety of services, including the LINE app, LINE Official Account, or LINE LIVE, depending on which team they're affiliated with.
Required skills🖥
・ Experience using a smartphone and apps
・ Experience in testing work (e.g. test planning, test analysis and design, determining results, reporting
You'll spend your days testing for bugs or issues via a smartphone or PC, which will test your perseverance and concentration. You also need to be able to read design specs and use your imagination to envision what kind of service it actually is, which can be difficult to get used.
Rewarding aspects of the job🔥
It's rewarding when you find a bug during testing, which leads to a smooth experience when the service is released. Since testing ensures that users can comfortably interact with a service, it's an absolutely essential position.
・Those with strong concentration skills and perseverance
・Those with a sense of responsibility due to the necessity of accuracy and care in testing work
・Those with an appetite to learn independently
・ Becoming a manager that helps testing teams achieve more advanced and streamlined testing
・ Becoming a manager in charge of operating a testing department
Testing starts after we receive the necessary information (such as instructions for the day's work and any other information that needs to be confirmed) via an online morning meeting over Zoom or through a messenger app.
Testing starts after we receive the necessary information (such as instructions for the day's work and any other information that needs to be confirmed) via an online morning meeting over Zoom or through a messenger app.
11 am - Bug reporting
Bugs found in the testing process are summarized in a document and reported. If you aren't sure of what to write, feel free to consult with your seasoned coworkers.
1 pm - Lunchtime
2 pm - Testing begins again
You may be continuing with your work from the morning, or your instructions could change based on progress in development. Rest assured that you'll receive instruction about any changes as they come up.
4 pm - Meeting with supervisor (1-on-1)
A consultation with your supervisor or an assistant manager takes place around this time, which you can use to check your goals and progress or ask questions about your career path and work. The frequency of these meetings differs depending on your department, but generally they're held once a month.
6 pm - Progress report
During this time, you'll report about the progress you made in your testing to a coordinator. There are also projects that utilize Zoom for an end-of-day meeting.
6:30 pm - Work finishes
Thank you, and have a great evening!
Working Style - Corporate Review positions
We spoke with...📣We perform reviews to verify LINE official accounts. Reviews are performed to check whether the shop or company that applied for review really exists and isn't phony, and if there are any issues with the services it offers. The results are determined based on various standards.
・Written communication skills (e.g. the ability to put together the main points of and accurately read written messages)
Skills and experience you can gain on the job📈
Another thing that can be difficult at first is working with several other reviewers to get a shared understanding of the review criterion so that anyone who does a review can make the same decision. However, we hold regular study sessions to make sure that everyone is on the same page and check our standards, so there's no need to be worried.
If you think of the LINE Official Account service from when it was previously called LINE@, it has a long history. That's why many shops and companies use the service, and it's rewarding to see an account you reviewed being promoted when you're out and about.
Through our reviews, we protect official account end-users from suspicious businesses, and by providing a convenient experience, we raise the value of the LINE Official Account service. It's important work that ultimately builds credibility for LINE as a whole.
・Those who like spending time net-surfing or online shopping
Career paths☝️
・Review specialist that works on official account reviews and escalations as well as creating standards
・Team leader that cooperates with other departments to improve work tools and promote growth
A day in the life of a reviewer⏰
9:30 - Work begins
At the morning meeting, we confirm review work and announcements, and share review results.
1 pm - Lunchtime
4:30 pm - Meeting with supervisor (1-on-1)
During 1-on-1 meetings, you can talk openly with your supervisor about any issues you're having in your work, get on the same page about your review goals, and plan your next steps.
During these sessions, we split into small groups to discuss reviews we've done recently and any questions there may be about doing reviews.
6 pm - Review quality check
During this time, we take a look back at the projects we worked on that day and check if we've missed anything.
6:30 pm - Work finishes
Thanks for your hard work!
Working Style - Operation Support positions
We spoke with...📣
Operation support work🔎
Employees in this field suppoe operation of various LINE services. We configure LINE POINT CLUB and the ads displayed in the LINE app, urt thpdate information on app stores, expand the content of services like LINE VOOM, LINE Manga, and LINE MUSIC, and work with business departments to propose improvements.
<Main operation support work>
・LINE Flyer - Operation of LINE official accounts and visitor measurement reports
・Store information updates - Updating content on the LINE app pages in Google Play and Apple's App Store
...and many more.